Refund policy

• Items must be unused, unwashed, and in their original condition with tags attached.
• Returns and exchanges must be initiated within 7 days of receiving your order.
• Clearance, sale items, and personalized/customized products are final sale and cannot be returned or exchanged.

2. Company Responsibility: Wrong Order or Defective Item

• If Chic Sprouts shipped the wrong item or a defective product, we will cover the cost of return shipping and provide either:
  • A replacement at no additional cost (if the correct item/size is available).
  • If the correct item or an alternative product is unavailable, or if the customer has extenuating circumstances (e.g., traveling out of the country), a full refund (including shipping fees) will be issued to the original payment method.

3. Customer Responsibility: Incorrect Orders & Exchanges

• If the customer ordered the wrong size, color, or item, they may request an exchange or return, but they will be responsible for all return shipping costs.
• We recommend carefully reviewing our size guide before placing an order to avoid sizing issues.

4. Refund Processing

• Refunds will be issued only after we receive and inspect the returned item.
• Refunds will be processed within 5-10 business days after approval.
• Shipping costs (unless due to an error on our part) are non-refundable.

5. How to Initiate a Return or Exchange

• Contact us at info@chicsprouts.shop with your order number and reason for return.
• We will provide return instructions and, if applicable, a prepaid shipping label.
• Pack the item securely and send it back within 5 days of approval.

By placing an order with Chic Sprouts, you agree to the terms of this return and exchange policy. If you have any questions, feel free to reach out to our support team!