Terms of service

Effective Date: 26/02/2025

Welcome to Chic Sprouts! By accessing and using our website, services, and products, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Terms

  • Chic Sprouts is an online kids' clothing boutique offering children high-quality, comfortable, and sustainable fashion.

By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

  • We reserve the right to modify these Terms at any time. Continued use of our services after changes means you accept the new terms.

2. Product Information & Availability

  • We strive to provide accurate product descriptions, images, and pricing. However, minor variations may occur.
  • Availability of items is not guaranteed. If a product is out of stock after purchase, we will notify you and offer alternatives or a refund.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Payments must be completed at checkout. We accept online payment and direct bank transfer
  • We reserve the right to cancel orders for fraudulent activity, pricing errors, or other valid reasons.

4. Shipping & Delivery

  • Orders are processed within 3-5 business days and shipped via courier guy, paxi or Postnet2Postnet.
  • Delivery times are estimates and may be affected by external factors. We are not liable for delays caused by couriers or customs.
  • Customers are responsible for providing accurate shipping details. We are not responsible for lost packages due to incorrect addresses.

5. Returns & Exchanges

  • Returns and exchanges are accepted under specific conditions. Please refer to our Return & Exchange Policy for details.
  • Refunds (if applicable) will be processed after the item is received and inspected.

6. Intellectual Property

  • All content on our website, including images, logos, and product designs, is owned by Chic Sprouts and may not be used without permission.

7. Limitation of Liability

  • Chic Sprouts is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • We do not guarantee that our website will be error-free, uninterrupted, or secure at all times.

8. Privacy & Data Protection

  • We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

  • These Terms are governed by the laws of South Africa. Any disputes will be resolved in accordance with local regulations.

10. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at info@chicsprouts.shop

By using our services, you agree to these Terms. Thank you for shopping with Chic Sprouts!